Shipping Policy
We aim to provide a smooth and reliable shipping experience for every customer. Below you will find all the important details about how we process and deliver your orders.
📦 Order Processing Time
All orders are carefully processed within 1–3 business days after payment is confirmed.
During high order volume periods, processing may take slightly longer, but we always work to dispatch orders as quickly as possible.
🚚 Shipping Time
Once your order has been processed and shipped, estimated delivery times are:
- Standard Delivery (USA): 3–7 business days
- Delivery times may vary depending on your location, weather conditions, or carrier delays.
📍 Shipping Area
We currently ship within the United States only.
📮 Shipping Carriers
We work with trusted carriers to ensure safe and timely delivery, including:
- USPS
- UPS
- FedEx
📦 Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your package at any time.
⚠️ Delays
In rare cases, delays may occur due to:
- Weather conditions
- Carrier delays
- High seasonal demand
We appreciate your patience in such situations.
📞 Need Help?
If you have any questions about your shipment, please contact our support team:
Business Name: Sugar Glider Alley
Address: 220 W Dumplin Valley Rd, Kodak, TN 37764, United States
Phone: +1 423-277-0809
Email: support@sugarglideralley.com