Refund and Returns Policy
We offer a 30-day return window from the date you receive your order.
If 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange.
📦 Eligibility for Returns
To be eligible for a return, items must be:
- Unused and unworn
- In original condition
- In original packaging (if applicable)
Items that are damaged due to misuse or not in original condition may not be accepted.
💳 Refund Process
Once we receive and inspect your returned item, we will notify you about the approval status.
If approved:
- Your refund will be processed to your original payment method
- Refunds usually appear within a few business days depending on your bank or payment provider
🔁 Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us before sending anything back.
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
We recommend using a trackable shipping service for all returns.
❌ Non-Returnable Situations
We cannot accept returns in the following cases:
- Items used or washed
- Items returned after 30 days
- Items not in original condition due to customer handling
📞 Need Help?
If you have any questions about returns or refunds, contact us:
Business Name: Sugar Glider Alley
Address: 220 W Dumplin Valley Rd, Kodak, TN 37764, United States
Phone: +1 423-277-0809
Email: support@sugarglideralley.com